PRIVACY POLICY

1. Purpose

Mysa Moon Moda Tasarım Tekstil Ürünleri Sanayi ve Dış Ticaret Limited Şirketi (“Mysa Moon”) values the privacy of the users and customers who visit www.mysamoon.com.

This Privacy Policy has been prepared to explain how the information collected when you visit our website or make purchases through our website is processed, protected, and used.

2. Information We Collect

When you visit our website or place an order, we may process the following information:

Identity information (name and surname)
Contact information (telephone number and e-mail address)
Shipping and billing information
Order and purchase information
Correspondence with Customer Services
Technical information relating to website usage
Information collected through cookies

3. Purposes of Processing Information

The information collected is used for the following purposes:

Processing and delivering orders;
Processing payments;
Providing after-sales support services;
Managing returns and exchanges;
Responding to customer requests and enquiries;
Ensuring the security of the website;
Improving the quality of our products and services;
Complying with legal obligations;
Conducting marketing and promotional activities where your explicit consent has been obtained.

4. Protection of Information

Mysa Moon implements appropriate technical and administrative security measures to protect the confidentiality and security of personal data.

Access to personal data is limited to authorised personnel who require such access to perform their duties. Necessary safeguards are implemented to prevent unauthorised access, loss, alteration or unlawful use of personal data.

5. Sharing of Information

Mysa Moon does not share your personal data with third parties except where necessary for the following purposes:

Shipping and delivery service providers;
Authorised payment institutions and banks for payment processing;
Service providers supporting accounting and financial obligations;
Information technology and infrastructure service providers;
Competent public authorities where required by applicable law.

Your personal data is not sold or shared with third parties for commercial purposes in violation of applicable legislation.

6. Information Security

Payments made through our website are processed using payment infrastructures that comply with internationally recognised security standards.

Mysa Moon does not store the full details of your payment card information on its systems.

7. Third-Party Links

Our website may contain links to third-party websites.

Mysa Moon is not responsible for the privacy practices of such third-party websites. We recommend that you review the privacy policies of those websites before providing any personal information.

8. Cookies

Detailed information regarding the cookies used on our website is available in our Cookie Policy.

9. Your Rights

Detailed information regarding your rights relating to the processing of your personal data is available in our Personal Data Protection Notice (KVKK Disclosure Notice).

10. Changes to This Policy

Mysa Moon reserves the right to amend or update this Privacy Policy in line with changes to applicable legislation or its services.

The updated version shall become effective as of the date it is published on the website.

11. Contact

If you have any questions or requests regarding this Privacy Policy, you may contact us using the following details:

MYSA MOON MODA TASARIM TEKSTİL ÜRÜNLERİ SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ

E-mail: customercare@mysamoon.com

Address: Halaskargazi Mah. Valikonağı Cad. No:65 Floor:2 Unit:3 Nuri Bey Business Center, Nişantaşı, Şişli, Istanbul, Türkiye

Telephone: +90 535 474 81 40